Return Policy

At Impala Roller Skates, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your roller skates, we offer a straightforward return policy to make the process easy and hassle-free.

Returns Eligibility

• Returns are accepted within 30 days of the delivery date.
• Products must be unused, in their original condition, and packaging intact.
• Custom or personalized orders are not eligible for return unless defective.

How to Initiate a Return

1. Contact our customer service team at [email protected] with your order number and reason for return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
3. Pack the item securely in its original packaging along with all accessories, manuals, and documentation.
4. Ship the package to the return address provided by our team.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

Exchanges

We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at [email protected] with photos and order details. We will arrange a replacement or full refund at no extra cost to you.

Contact Us

For any questions or assistance regarding returns, please reach out to:
Email: [email protected]
Phone: +1 (352) 763-8550

Thank you for choosing Impala Roller Skates. We appreciate your business and aim to provide the best skating experience possible.